Warranty

Thank you for choosing Tourdeus!

We offer a 12-month warranty on Nebulisers purchased from the official Tourdeus online store. The warranty period is 12 months from the date you sign for the product. If you have a problem with your purchase, please contact us at email tourdeus@126.com  and we will deal with the warranty on a case-by-case basis, usually with a product replacement.

For official warranty service provided by Tourdeus, please include the following information in your email: 
✔ The order number of the product
✔ Picture/video clip of the product showing the problem
✔ Description of the problem with the product

Please note that we are not responsible for the following situations:
Improper use or installation.
Damage to the appearance and natural wear and tear, such as parts, casing, etc.
Damage caused by natural disasters, such as fires, floods, etc.
Accidents.
Commercial use.
Connection to wrong voltage supply.
Repair/individualisation attempts etc. by unauthorised repair organisations.