Refund & Exchanges

Refund & Exchanges

We want you to feel confident purchasing from Tourdeus. Eligible products may be returned within 30 days of delivery.

Return Eligibility

To qualify for a return:

• The return request must be submitted within the stated return period
• The product must be unused and in its original condition
• All original components and accessories must be included
• The original packaging should be included when possible
• Proof of purchase or a valid order number is required

Opened or Used Products

Because Tourdeus products are intended for food storage, opened or used items may not be eligible for return for hygiene and food-contact reasons.

This restriction does not apply when a product arrives damaged, defective or incorrect.

Non-Returnable Items

The following items may not be eligible for return:

• Used food storage products
• Products damaged through misuse or improper care
• Items exposed to dishwashers, sterilizers, boiling water or excessive heat when not permitted
• Products missing components or accessories
• Final-sale or clearance items, when clearly identified
• Gift cards

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery.

Please include:

• Your order number
• The product name
• A description of the issue
• Clear photos of the product
• Photos of the shipping packaging when relevant

Return Shipping

[STATE WHO PAYS FOR RETURN SHIPPING.]

When a return is approved because the item arrived damaged, defective or incorrect, Tourdeus may provide a prepaid return label or another appropriate resolution.

Refunds

Approved refunds will be issued to the original payment method after the returned product has been received and inspected.

Original shipping charges ARE NOT refundable.

Banks and payment providers may require additional processing time after a refund has been issued.

Starting a Return

To request a return, contact support@tourdeus.store and provide your order number and reason for return.

Do not send products back without first receiving return instructions.