Warranty & Product Support

Thank you for choosing Tourdeus. We stand behind the quality of our products and are committed to helping with eligible material or manufacturing concerns.

Limited Warranty

Tourdeus products are covered by a limited warranty for 1 year from the original purchase date.

This warranty applies to eligible defects in materials or workmanship under normal household use.

What May Be Covered

Eligible concerns may include:

• Manufacturing defects
• Defective lid mechanisms
• Improperly fitted components present at delivery
• Material defects that affect normal product use

What Is Not Covered

The limited warranty does not cover:

• Normal wear and tear
• Accidental damage
• Drops, impacts or improper storage
• Damage caused by misuse
• Heat damage caused by dishwashers, sterilizers, boiling water, ovens or other high-temperature exposure
• Stains, odors or cosmetic changes resulting from food storage
• Scratches or discoloration that do not affect function
• Damage caused by unauthorized modification
• Lost components or accessories
• Products purchased from unauthorized sellers
• Products without valid proof of purchase

How to Request Warranty Support

Contact Tourdeus customer support and provide:

• Your order number
• Product name or model
• Purchase date
• A description of the issue
• Clear photos of the complete product
• Close-up photos of the affected area

Resolution

After reviewing the submitted information, Tourdeus may provide troubleshooting assistance, a replacement component, a replacement product or another appropriate resolution.

Available resolutions depend on the product, issue, purchase date and warranty eligibility.

Replacement Parts

Some replacement parts may be available separately. Contact us with the product name and a photo of the required component so we can confirm compatibility.

Contact Support

Email: support@tourdeus.store

This limited warranty does not restrict rights available under applicable consumer protection laws.