Shipping Policy

Order Processing

Orders are typically processed within [1–3] business days. Orders placed on weekends or holidays will begin processing on the next business day.

During major promotions, holidays or periods of high order volume, processing may take longer than usual.

Shipping Destinations

We currently ship to USA.

At this time, we DO NOT ship to P.O. boxes, APO/FPO addresses, Alaska, Hawaii, U.S. territories or international destinations.

Shipping Rates

Shipping costs are calculated and displayed at checkout.

Free shipping may be available when an order meets the stated promotional or order-value requirement. Any current free-shipping threshold will be shown on the website or during checkout.

Estimated Delivery

Estimated delivery times are displayed at checkout and begin after an order has been processed.

Delivery estimates are not guaranteed and may be affected by:

• Carrier delays
• Severe weather
• Holidays
• Peak shopping periods
• Incorrect or incomplete addresses

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Tracking information may take 24–48 hours to update after the carrier receives the package.

Address Changes

Customers are responsible for providing a complete and accurate shipping address.

Contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order has entered fulfillment or has been transferred to the carrier.

Delayed Packages

If tracking has not updated for several business days, contact the shipping carrier first for additional information.

You may also contact Tourdeus customer support at support@tourdeus.store with your order number and tracking number.

Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it:

• Check around the delivery location
• Ask household members or neighbors
• Review any delivery photo
• Contact the shipping carrier
• Allow an additional business day in case of an early delivery scan

If the package still cannot be located, contact our support team.

Damaged Packages

If your order arrives damaged, contact us within [NUMBER] days of delivery and include:

• Your order number
• Photos of the shipping package
• Photos of the damaged product
• A description of the issue

Shipping Questions

For shipping assistance, contact us at support@tourdeus.store.